Shipping policy
Shipping Policy
Sweden
Shipping
We offer free shipping within Sweden on orders over SEK 1,500. For orders below SEK 1,500, shipping charges will apply according to the selected shipping method and will be displayed at checkout before the purchase is completed.
Orders are normally dispatched within 1–2 business days. Delivery time is typically 1–2 business days, depending on the selected shipping method and destination.
European Union (EU)
Shipping
Shipping costs are displayed at checkout before the purchase is completed. Delivery times vary depending on the destination country and selected shipping method, but normal delivery times are 3–10 business days.
Any applicable local taxes and charges within the EU are included in the price shown at checkout.
Rest of World
Shipping
Shipping costs and available delivery options are displayed at checkout. Delivery times vary depending on the destination and local carriers.
The recipient is responsible for any customs duties, import VAT, and other local charges that may apply in the destination country.
Faulty or Damaged Goods
If you have received a faulty or damaged item, please contact us as soon as possible at store@occasionalrider.com. In the event of an approved claim, we will of course cover the return shipping costs and either send a replacement product or issue a refund in accordance with applicable consumer protection laws.
Contact
The Occasional Rider
Åsögatan 159
SE-116 32 Stockholm
Sweden
Email: store@occasionalrider.com
Shipping Damage
If you discover that products have been damaged during transit, please contact our customer service as soon as possible. According to the Swedish Consumer Agency, shipping damage should be reported to the seller within a reasonable period after the customer became aware (or should reasonably have become aware) of the damage. If you are a business customer, any shipping damage must be reported to us within seven days.
To ensure the fastest possible handling of your claim, please:
- Provide your order number.
- Keep all packaging materials until the case has been resolved.
- Include clear photographs of the damage to the product as well as any visible damage to the packaging.
Depending on the extent of the damage, we will either replace the product, repair it, or offer a price reduction. We always do this in consultation with you to ensure that you are satisfied with the outcome.